At Carfanzy.ng, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read through our policy to understand the conditions and process for returns.
1. Eligibility for Returns
- You may return products within 7 days of receiving your order.
- The item must be in its original condition, unused, and in its original packaging.
- For products that are sealed or non-returnable for hygiene or safety reasons, returns are not accepted unless the item is defective or damaged.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our customer service team via email or phone within 7 days of receiving your order. Provide your order number, the product you wish to return, and a brief description of the reason for return.
- Return Authorization: Our customer service team will assess your request and issue a Return Merchandise Authorization (RMA) if your return is approved.
- Packaging the Return: Carefully repackage the item in its original packaging, along with any accessories, manuals, or promotional items that came with it.
- Return Shipping: Once you receive the return instructions and authorization, you are responsible for shipping the product back to us. Shipping fees for returns are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
- Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria for a return. If the item is in acceptable condition, we will proceed with the refund or exchange.
3. Refunds and Exchanges
- Refunds: Once the returned item is inspected and approved, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
- Exchanges: If you prefer an exchange instead of a refund, we will send the replacement item based on stock availability. If the item you want is unavailable, we will issue a refund.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- Customized products or special orders.
- Items that have been used, washed, or damaged by the customer.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team immediately with clear photos of the damage or defect. We will either issue a refund or send a replacement at no additional cost.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a Carfanzy.ng error (damaged or wrong item).
- We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
7. Contact Us
For any inquiries or assistance with returns, please contact our customer support team:
- Email: support@carfanzy.ng
- Phone: 08167386753
- Address: 98 Awolowo Way, Ikeja (Opposite MAN House, Adjacent SLOT HQ)
Thank you for shopping with Carfanzy.ng. We value your business and aim to provide the best customer service experience!